Warranty and Returns


1. The "Warranty Period" referred to in this clause shall be 12 months from the date of purchase   of the goods, unless otherwise specified.

2. During the Warranty Period, we provide a warranty (in addition to any rights you may have under applicable consumer protection laws) that the goods, at the time of delivery, are free from defects in materials or workmanship (the "Warranty").

3. The Warranty is applicable only to the original purchaser of the goods and is non-transferable.

4. To make a Warranty Claim, you must comply with our Return Merchandise Authorization (RMA) procedures (see below).

5. Subject to applicable consumer protection laws and any rights you may have under such laws, our liability in relation to any Warranty Claim is limited to, at our discretion:

    a. Replacement of the goods;

    b. Repair of the goods; or

    c. Refund of the purchase price of the goods.

6. If we agree to your Warranty Claim, you must return the goods to us for repair, replacement, or refund as determined by us. We will bear the cost of returning any repaired or replaced goods to you.

7. The Warranty described in this clause 8 does not cover damage:

    a. Arising from misuse, accident, improper use, failure to maintain or repair, improper maintenance, repair or installation, or any unauthorized modification, adjustment, or tampering by you or any other person, whether intentional or otherwise; or

    b. Caused by electrical power surges, lightning storms, or other acts of nature or force majeure events.IX. Limitation of Liability


Return Merchandise Authorisation (RMA)  Procedure

1. If you want to return any goods to us at any time (whether for repair, replacement or refund under these terms and Conditions), you must comply with our return merchandise authorisation (RMA) procedures.

2. You must first contact us by email, providing the following:

      a. A description of the goods

      b. The serial number of the goods; and

      c. A full description of the fault, defect or other reason for return.

3. We will contact you upon receipt of your email to discuss the issues raised. You must provide complete and accurate information to allow us to assess the nature of the defect or problem. We will issue you an RMA number if we agree that the goods may be returned. All correspondence concerning the return of the goods must include a reference to this RMA number.

4. On receipt of an RMA number, you must, as soon as reasonably practicable, return the goods to us in their original packaging together with the following:

   a. A fully completed RMA request form, which may be downloaded from the Website; and

   b. The relevant RMA number.

5. If goods are inside their Warranty period, we will pay for the costs associated with the following:

   a. Repair/replacement of the goods; and

   b. The cost of shipment of the replacement/repaired goods to you.

6. Subject to any liability we may have at law if the goods are outside the Warranty period, you are responsible for all costs (including parts and labour) associated with the return, repair or replacement of the goods unless we agree otherwise in writing.